Delete your Zade account

How to request account deletion

1. Sign in to the account you want removed — in the Zade mobile app or on zadelifestyle.com — so you know which email and phone are registered.
2. Email connect@zadelifestyle.club from your registered email address with the subject line Delete my Zade account.
3. Include your registered email address and phone number so we can verify the request.
4. We will confirm by email when deletion is complete, usually within 7 business days.

Email deletion request

Data that will be deleted

• Profile details (name, email, phone, city, saved addresses)
• Login credentials and session access to the account
• Shopping cart and wishlist
• Loyalty points and loyalty activity
• Membership status linked to the account
• Notification preferences and push notification tokens
• In-app notification history
• Browsing and recommendation activity tied to your account

Data that may be kept

• Order and payment records (items purchased, amounts, dates, delivery status) — kept in anonymised form where possible for tax, accounting, fraud prevention, and legal compliance. These are typically retained for up to 8 years as required under applicable Indian law.
• Records we must keep to resolve disputes, chargebacks, or regulatory requests.

Partial data deletion

You can update your profile, addresses, and notification settings anytime in the app under Account → Profile or on the website under Account → Profile. To remove all personal data and close the account entirely, follow the deletion request steps above.

Questions

For privacy questions, see our Privacy policy or email connect@zadelifestyle.club.