Returns, Exchange & Billing
We’re glad you’re here. Please read this gently — it explains how exchanges, returns, and billing work on zadelifestyle.com, so there are no surprises later.
ZADE ETERNAL ANANTA LLP
802, 8th Floor, Iconic Shyamal, Maa Anandmiya Marg, Near Solvios Technology, Satellite, Ahmedabad, Gujarat 380015
GSTIN: 24AAEFZ2635G1Z8
Email: connect@eternalananta.com
Many of our pieces are made with patience; some are created only after you order. We invite you to choose slowly and kindly — check sizes, fabric notes, and the dispatch timeline before you confirm.
A note on brand partners. What follows is our house policy. If a product page mentions a stricter rule for that piece, that note will apply for that item.
1. Exchanges
Exchanges are for orders delivered within India.
Apparel
- You may request a size exchange for the same style from the same brand
- Please write to us within 48 hours of delivery
- The piece should be unused and unwashed, with tags and original packaging intact
Footwear (when we list it)
- Must be unused
- If you try it for fit, please do so indoors on a clean surface — worn soles can’t be accepted
Jewellery, accessories, perfume, and final-sale items
- These aren’t open for exchange or return, except when there’s a manufacturing flaw or damage in transit (see below)
Home décor
- Only for manufacturing flaw or damage in transit, unless the product page says otherwise
- Once opened, installed, or used, a change-of-mind exchange isn’t available
We exchange for the same style and brand only. We don’t swap into a different designer as a standard exchange.
2. Returns
We don’t accept returns for a change of mind, a size that no longer feels right after the exchange window, or an order placed in error.
We will always help when:
- there’s a manufacturing defect, or
- the item was damaged on the way to you
Please email connect@eternalananta.com within 48 hours of delivery, with your order number and clear photos. We’ll guide you from there.
Made-to-order and custom pieces can only come back for a proven defect or transit damage.
3. Refunds and store credit
When we approve an exchange or a defect claim:
- We’ll first try to send a fresh replacement of the same piece
- If that isn’t possible, we’ll offer store credit to your registered email
- Store credit stays valid for six (6) months and can be used on zadelifestyle.com
- When a money refund is the right path (for example, we cancel an order, or a defect case needs a refund), it goes back to your original payment method, usually within 3–14 business days, depending on your bank
If we issue store credit instead of a replacement, any outbound shipping you paid may be adjusted — we’ll say so clearly when we confirm.
4. Cancelling an order
- You may cancel within 24 hours of ordering, as long as the brand hasn’t started making or preparing your piece
- After that — or once work has begun — we usually can’t cancel
- Sometimes we need to cancel on our side (a listing error, a partner unable to fulfil, a payment issue). If we do, you’ll receive a full refund to your original payment method
5. Sale and offers
- Sale prices apply only to items marked on sale
- Sale or discounted purchases aren’t eligible for exchange, return, or refund — except for a manufacturing defect or damage in transit
- Sale offers don’t combine with other coupons unless we say so
- In a mixed bag (sale + full price), a coupon applies only to the eligible full-price pieces
- If a price drops later, we don’t adjust an order you’ve already placed
6. Billing
- Everything on ZADE is prepaid. We don’t offer COD
- Prices are in Indian Rupees unless noted, with taxes shown at checkout
- Please double-check your billing and shipping details
- If a payment fails or is disputed, we may hold or cancel the order
- Invoices, where issued, will show ZADE ETERNAL ANANTA LLP (GSTIN: 24AAEFZ2635G1Z8)
7. A few gentle reminders
- Do take a moment to look at your parcel when it arrives
- We can’t refund solely because an address was incomplete
- We can’t refund solely after three failed delivery attempts, or if a parcel is refused without a valid defect or damage claim
- We may update this page from time to time; the version live when you ordered is the one that applies
- If anything here sits beside our Terms & Conditions, the Terms guide the reading — always with respect for your rights under law
8. Talk to us
Returns, exchanges, and billing: connect@eternalananta.com
Please put your order number in the subject line — it helps us help you faster.
With care,
ZADE ETERNAL ANANTA LLP
Ahmedabad