Shipping
Thank you for shopping with us. This page explains how your order leaves us and finds its way to you.
ZADE ETERNAL ANANTA LLP
802, 8th Floor, Iconic Shyamal, Maa Anandmiya Marg, Near Solvios Technology, Satellite, Ahmedabad, Gujarat 380015
GSTIN: 24AAEFZ2635G1Z8
Email: connect@eternalananta.com
ZADE by Infinity brings together thoughtful Indian brands under one roof. Because each piece may come from a different atelier or partner, shipping details can vary — and we always show them on the product page before you buy.
How you pay
Orders on zadelifestyle.com are prepaid only. We do not offer Cash on Delivery (COD). This helps us keep fulfilment simple and reliable for you and for our brand partners.
Dispatch Timeline
There isn’t one single timeline for every order — and that’s intentional.
On each product page you’ll see how that piece ships, for example:
- In stock — ready to leave on the timeline shown
- Made to order — crafted after you place your order, so it needs a little more time
- Brand-specific — any other window that brand has shared with us
Whatever you see on the product page at checkout is what applies to that item. If your bag has pieces from more than one brand, they may travel separately, each with its own tracking.
We’ll share tracking as soon as the parcel is with the courier.
Delivery
We deliver across eligible pin codes in India. If we can’t reach your area, checkout will let you know before you pay.
Once a parcel is with the courier, transit usually takes a few working days. Farther locations may need a little longer.
We’ll keep you updated by email, SMS, or WhatsApp where available, using the details you shared at checkout.
Ordering for a festival or a special date? Please leave comfortable time, and read the dispatch note on the product — made-to-order pieces can’t always be hurried, and we’d rather be honest than rush the craft.
More than one parcel
Sometimes your order arrives in more than one package. That’s normal when brands ship from different places. Any shipping charge is shown clearly before you pay.
If delivery doesn’t go through
Please share a complete address (pin code, landmark if helpful, and a phone number we can reach).
We’re unable to refund an order when:
- the address given was incomplete or incorrect
- the courier tried three times and couldn’t deliver
- the parcel was refused on arrival without a valid quality or damage concern under our Returns policy
If a package looks opened or damaged, kindly note it with the courier where you can, keep the packaging, and write to us at connect@eternalananta.com with clear photos within 48 hours of delivery. We’ll take care of it with care.
International orders
We don’t currently ship outside India through standard checkout. If that changes, we’ll update this page.
We’re here
Shipping questions: connect@eternalananta.com
With warm regards,
ZADE ETERNAL ANANTA LLP
Ahmedabad